Refund policy

Refund Policy

Our refund policy is designed to provide customers with a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Items purchased in our store may be returned and/or exchanged under the following conditions:

The product must be unopened and unused.

The product must be in its original and unopened packaging.

Products marked as “non-returnable” are not eligible for return.

Free gifts, accessories, and samples are not eligible for return.

The return must include the corresponding original order confirmation and delivery note.

To initiate a return or exchange, please Whatsapp our official number.

Please note the following:

We will inspect the items before processing a return or exchange.

The original delivery charge and the cost of return are borne by the customer.

Customers must return all free gifts, accessories, and samples that came with the original purchase.