Terms of service

Terms and Conditions

Welcome to VALX Hong Kong. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

Privacy Policy

VALX Hong Kong is committed to protecting your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with VALX Hong Kong Privacy Policies.

 

Dispute Resolution

In case of any dispute, VALX Hong Kong retains the right of final decision without prior notice.

 

Product Display

Please note that the colors shown on our website may differ slightly from the actual products due to variations in computer monitor settings.

 

Online Terms and Conditions

Prices, promotions, offers, and other marketing campaigns on the VALX website may vary from those in our retail stores. The terms and offers on the VALX website are only applicable to online purchases.

Refund Policy

Our refund policy is designed to provide customers with a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Items purchased in our store may be returned and/or exchanged under the following conditions:

The product must be unopened and unused.

The product must be in its original and unopened packaging.

Products marked as “non-returnable” are not eligible for return.

Free gifts, accessories, and samples are not eligible for return.

The return must include the corresponding original order confirmation and delivery note.

To initiate a return or exchange, please Whatsapp our official number.

Please note the following:

We will inspect the items before processing a return or exchange.

The original delivery charge and the cost of return are borne by the customer.

Customers must return all free gifts, accessories, and samples that came with the original purchase.

Final Provisions

By using our website, you agree to these terms and conditions. VALX Hong Kong reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes will constitute your acceptance of such changes.

 

For any questions or concerns regarding these terms and conditions, please contact our customer service team.

 

Thank you for shopping with VALX Hong Kong!